Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “Customer”) and [Legal Entity Name], trading as ADhostCo, an AppanDesign company (“ADhostCo,” “we,” “us”). They govern your access to and use of our web hosting, migration, and related managed services (the “Services”).

1. Acceptance of terms

By ordering, accessing, or using the Services, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

2. The services

ADhostCo provides managed web hosting on infrastructure operated by us and our data-center partners, together with related services such as migrations, domain and DNS configuration, SSL provisioning, email setup, backups, monitoring, and support. Specific features and limits depend on the plan you purchase, as described at the time of order.

The Services are offered primarily to clients of AppanDesign. We may add, modify, or discontinue features from time to time; where a change is material and adverse, we will make reasonable efforts to notify you in advance.

3. Accounts & eligibility

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for keeping account credentials confidential and for all activity that occurs under your account.
• You agree to provide accurate, current billing and contact information and to keep it up to date.
• You must notify us promptly of any unauthorized use of your account or any other security breach.

4. Fees, billing & renewals

• Fees are charged in advance on a monthly or annual basis according to the plan you select. All prices are stated in [currency] and exclude applicable taxes unless stated otherwise.
• Plans renew automatically for successive terms unless cancelled before the renewal date. By subscribing, you authorize us (or our payment processor) to charge your payment method on each renewal.
• If a payment fails, we may retry the charge and may suspend the Services until the balance is paid.
• You can upgrade, downgrade, or cancel from your account or by contacting us; changes are prorated where applicable.

5. Refunds & money-back guarantee

New shared and managed hosting plans include a 30-day money-back guarantee: if you cancel within 30 days of your initial purchase, you may request a refund of the hosting fee for that plan. The following are non-refundable: domain registrations and renewals, SSL certificates purchased from third parties, dedicated-server and custom-build fees, and any one-time setup or professional-services work already performed. After the first 30 days, cancellations stop future renewals but do not refund the current term unless required by law.

6. Acceptable use policy

You agree not to use the Services to host, transmit, or link to any content or activity that:

• is unlawful, infringes intellectual-property rights, or violates the privacy or publicity rights of others;
• distributes malware, phishing pages, or other malicious code;
• sends unsolicited bulk email (spam) or violates anti-spam laws;
• contains child sexual abuse material or promotes violence, terrorism, or illegal goods;
• attempts to gain unauthorized access to systems, or interferes with the operation of our network or other customers;
• consumes resources in a way that disrupts service for others, or runs prohibited workloads (for example, public proxies, or cryptocurrency mining) except where expressly permitted by your plan.

We may investigate suspected violations and cooperate with law-enforcement authorities. We may remove content or suspend Services that we reasonably believe violate this policy.

7. Uptime & service levels

We target 99.9% network uptime and monitor our infrastructure around the clock. Where a written Service Level Agreement (SLA) applies to your plan, remedies for qualifying downtime are limited to service credits as described in that SLA. Scheduled maintenance, factors outside our reasonable control, and issues caused by your applications or third-party services are excluded from uptime calculations.

8. Backups & your data

We take daily backups of hosted data as a standard part of our managed service and retain them for [retention period]. Backups are provided as a convenience and courtesy; you remain responsible for maintaining your own independent copies of critical data. We are not liable for any loss of data, and you agree that your sole remedy for data loss is our reasonable effort to restore from available backups.

9. Suspension & termination

We may suspend or terminate the Services, in whole or in part, if you breach these Terms (including the Acceptable Use Policy), fail to pay fees when due, or where required to protect our network, our other customers, or to comply with law. Where practical and appropriate, we will give notice and an opportunity to cure. On termination, your right to use the Services ends and we may delete your data after a reasonable period.

10. Intellectual property

You retain all rights to the content and materials you upload. You grant us a limited license to host, copy, transmit, and display that content solely as necessary to provide the Services. The ADhostCo and AppanDesign names, logos, software, and site content are our property or that of our licensors and may not be used without permission.

11. Disclaimer of warranties

Except as expressly stated, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

12. Limitation of liability

To the maximum extent permitted by law, ADhostCo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Services will not exceed the amount you paid to us for the Services in the three (3) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless ADhostCo, AppanDesign, and our officers, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your content, your use of the Services, or your breach of these Terms.

14. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or through your account. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of [Jurisdiction], without regard to its conflict-of-laws rules. The courts located in [Jurisdiction] will have exclusive jurisdiction over any dispute, except where prohibited by applicable law.

16. Contact

Questions about these Terms? Reach us through the AppanDesign contact page or at [[email protected]], [Legal Entity Name, mailing address].